31 28.1.2 Serious incident A “serious incident” is an incident that requires some form of action beyond the making of an announcement and displaying of an image. The incident may result in personal injuries and is expected not to be handled in less than 5 minutes. Example of a serious incident: Ignition of illegal pyrotechnics on a small scale (e.g. few in number and not repeated), throwing of objects on a large scale, more serious cases of illness with danger to life and health. 28.1.3 Very serious incident A “very serious incident” is an incident that may involve major measures, danger to life and health caused by external influence, e.g. through disorder and/or interventions supported by the police. Example of a very serious incident: Ignition of illegal pyrotechnics on a large scale or repeatedly, major public disturbances, setting off bangers (firecrackers), bomb threats, structural engineering problems that pose a danger to visitors, and the firing of illegal pyrotechnics. 28.1.4 Match organisation “Match organisation” refers to all the people involved in the execution of a match event. The number of people involved in such an organisation varies between clubs, making it impossible to establish an exact definition of the number and functions in general. It is therefore the responsibility of each club’s security function to identify and establish the specific requirements for that club. 28.1.5 Life and health “Life and health” refers to serious cases of illness or accidents where there is a risk of the person in question dying without immediate medical intervention. In the event of a case of illness or an accident according to this definition in the arena space (i.e. all public areas within the arena), the procedure for temporarily interrupting the match will be applied. The procedure will not apply if the incident is outside the arena space, e.g. in the entrances, toilets, foyer etc. 28.1.6 Security function The safety officer or deputy safety officer is referred to as the security function in this section. 28.2 Preparatory tasks A number of tasks must be undertaken and prepared within the match organisation in order for the appropriate procedure to be followed in a live situation. It is the responsibility of the security function to ensure the following: 1. P ractice of the procedure for an ice hockey match, in accordance with the document Workflow for Serious Incidents, must be conducted with the entire match organisation before each competition season begins. In the event of personnel changes in the match organisation, new staff must be trained in the procedure. 2. All announcement scripts must be available to the announcer before the public entrances open. 3. A ll images must be available to the personnel managing the media cube before the public entrances open. 4. T he communication channel between the control room and the match organisation during high volume/ high stress levels must be ensured. 5. A radio device must be available to a person in the OB van before the public entrances open. The security function and the contact person in the OB van provide each other with their respective mobile phone numbers. The OB van’s radio device must not be on the same channel as the rest of the security organisation.
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