21 13.6 Conduct during duty • T he primary role of the steward is to provide all spectators with good service and not themselves to enjoy ice hockey. In order to provide the necessary service, the steward needs adequate training as well as good knowledge of the facility, the club, regulations, rules of conduct etc. • T he steward must always behave correctly, politely and definitely. The steward does not participate in singing, play musical instruments, or act in such a way that they are perceived as being a spectator. • The steward must avoid eating, drinking or smoking in the presence of spectators. • Consumption of alcohol before or during duty is prohibited. • T he steward must remain objective and impartial and treat all spectators equally. To ensure such impartiality, the steward must not participate in singing or make derogatory comments about the referees, visiting team, visiting spectators or any other party. The steward must not gesture, shout, insult or otherwise demean the referees, visiting team, visiting spectators or any other party. • T he steward should be especially careful about their conduct at moments of high emotion, e.g. when goals are scored or in connection with referee decisions. • I f the steward cannot resolve an issue that has arisen, they must always seek help from the group manager or safety officer. • T he steward must maintain their assigned post and responsibility until the group leader or safety officer directs otherwise. • I n connection with duty, the steward must not speak to the media about matters concerning the duty. Press enquiries should be directed to the club’s press officer. 14. Player corridor and referee room 14.1 Player corridors and adjacent areas to the referee room and the ice hockey teams’ dressing rooms There must be good order, appropriate language and appropriate body language in the player corridors and adjacent areas to the referee room and the ice hockey teams’ dressing rooms. From the moment the referee team arrives at the facility until their assignment is completed, there must be no verbal or physical contact with the referee team. This also applies from the moment the referee team step off the ice until they reach the referee room and vice versa, i.e. from when the referee team leaves the referee room and until they step onto the ice. Exemptions to this rule are only permitted if one or more members of the referee team give consent for verbal contact with the person(s) concerned. If verbal contact turns into inappropriate behaviour, consent will be withdrawn. The exemption also applies to all of the time the referee team spends on the ice. In this context, “referee” or “referee team” refers to the referee, linesmen and off-ice officials. 14.2 Access to the referee room Access to the referee room designated by the organiser is generally restricted to the referees officiating the current match only. This applies to the entire period during which the referee team occupy the referee room, i.e. some time before the start of the match, throughout the match and some time after the match. Exemptions are permitted for the following functions if it is deemed important for the conduct of the current match: • Referee in Chief • Officiating coach • Referee host • Official scorer • Personnel dispatched by the central organisation • Security delegate • The organiser’s safety officer
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